Out-of-court dispute resolution

Dispute resolution proceedings before a consumer arbitration board pursuant to the German Verbraucherstreitbeilegungsgesetz (Act on Alternative Dispute Resolution for Consumer Disputes, VSBG)

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) pursuant to the German Verbraucherstreitbeilegungsgesetz (Act on Alternative Dispute Resolution for Consumer Disputes, VSBG).

Pursuant to the provisions of VSBG, we are, however, obliged to provide you with the details of a competent consumer arbitration board:

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V. , Straßburger Str. 8,  77694 Kehl, Germany 
Web: www.verbraucher-schlichter.de